Privacy Policy
Privacy Policy
FireAlarmKit.co.uk
(Trading name of Defensor Maintenance Limited)
Effective Date: April 2026
1. Introduction
FireAlarmKit.co.uk is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
FireAlarmKit.co.uk is a trading name of:
Defensor Maintenance Limited
(Data Controller)
If you have any questions about this policy, contact:
E: privacy@firealarmkit.co.uk
T: 0800 193 1014
3. What Data We Collect
We may collect and process the following data:
Personal Information
• Name
• Company name (for trade customers)
• Billing and delivery address
• Email address
• Telephone number
Account Information
• Login credentials
• Order history
• Trade account details
Payment Information
• Payment details (processed securely via third-party providers – we do not store full card details)
Technical Data
• IP address
• Browser type and version
• Device type
• Website usage data
Marketing Preferences
• Email subscription preferences
• Communication consent
4. How We Use Your Data
We use your data for the following purposes:
• Processing and fulfilling orders
• Managing your account
• Providing customer support
• Sending order updates and service communications
• Improving website performance and user experience
• Complying with legal obligations
• Sending marketing communications (only where consent is given)
5. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
• Contractual obligation – to fulfil orders
• Legal obligation – for accounting and compliance
• Legitimate interests – to improve our services
• Consent – for marketing communications
6. Sharing Your Data
We may share your data with:
• Payment processors (e.g. Stripe, PayPal)
• Delivery partners and couriers
• IT and website service providers
• Professional advisors (e.g. accountants, legal advisors)
We only share data necessary for these services and ensure all third parties comply with data protection laws.
7. International Data Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:
• UK adequacy regulations
• Standard contractual clauses
8. Data Retention
We retain personal data only as long as necessary:
• Order and financial records: 6 years (legal requirement)
• Account data: until account closure
• Marketing data: until consent is withdrawn
9. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time
To exercise your rights, contact: privacy@firealarmkit.co.uk
You also have the right to lodge a complaint with the:
Information Commissioner’s Office (ICO)
10. Cookies
We use cookies to:
• Enable website functionality
• Analyse website traffic
• Improve user experience
You can manage cookie preferences via your browser settings.
11. Data Security
We take appropriate security measures to protect your data, including:
• Secure servers and encryption
• Access controls
• Regular system monitoring
However, no system is completely secure, and we cannot guarantee absolute security.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Contact Us
For any privacy-related queries:
0800 193 1014
