Terms & Conditions of Sale

FireAlarmKit.co.uk
(Trading name of Defensor Maintenance Limited)

Effective Date: April 2026

1. Introduction

These Terms & Conditions govern the sale of goods through FireAlarmKit.co.uk. By placing an order, you agree to be bound by these terms.

2. Definitions

• “Company” – FireAlarmKit.co.uk (a trading name of Defensor Maintenance Limited)
• “Customer” – the person or business purchasing goods
• “Goods” – products sold via the website
• “Contract” – agreement between the Company and Customer

3. Eligibility

• You must be 18 years or older to purchase

4. Orders

• All orders are subject to acceptance and availability
• You will receive an order confirmation email, but this does not constitute acceptance
• A contract is formed only when goods are dispatched

We reserve the right to:

• Cancel orders
• Refuse supply
• Limit quantities

5. Pricing

• All prices are shown in GBP (£)
• Prices are exclusive of VAT unless stated otherwise
• VAT and delivery charges are added at checkout
• Prices may change without notice

6. Payment Terms

• Payment required at checkout

7. Delivery

• Delivery times are estimates only
• We are not liable for delays outside our control
• Risk passes to the customer upon delivery

Customers must:

• Inspect goods upon receipt
• Report shortages/damage within 48 hours

8. Title (Ownership of Goods)

Goods remain the property of the Company until paid in full.

We reserve the right to:

• Recover goods for non-payment
• Enter premises (with reasonable notice) to retrieve goods

9. Returns & Refunds

Returns are governed by our separate Returns & Refunds Policy.

Key points:

• Consumer 14-day cancellation rights apply
• Faulty goods will be repaired, replaced, or refunded

10. Product Use & Compliance

• Products must be installed and maintained by competent professionals
• The Company is not responsible for:
– Incorrect installation
– Misuse of products
– Non-compliance with fire safety regulations

Customers are responsible for ensuring compliance with:

• BS 5839 Part 1
• Any other relevant UK legislation

11. Warranty

• Products are covered by manufacturer warranties
• Warranty claims may require:
– Inspection
– Return of goods
• Warranty does not cover:
– Improper installation
– Damage caused by misuse

12. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for:
– Indirect or consequential losses
– Loss of profit, revenue, or business
• Our total liability is limited to:
– The value of the goods supplied

Nothing in these terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or misrepresentation

13. Website Use

• Content is for general information only
• We do not guarantee:
– Website availability
– Accuracy of all product descriptions

14. Intellectual Property

All content on the website (including logos, text, and images) is the property of Defensor Maintenance Limited and may not be used without permission.

15. Force Majeure

We are not liable for failure or delay caused by events outside our control, including:

• Supply chain disruptions
• Transport issues
• Acts of God
• Government restrictions

16. Termination

We reserve the right to:

• Suspend or terminate accounts
• Cancel orders
• Refuse future transactions

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Amendments

We may update these Terms & Conditions at any time. The latest version will always be available on our website.

19. Contact Details

FireAlarmKit.co.uk
sales@firealarmkit.co.uk
0800 193 1014